Important Notice
Dynabook Laptop Warranty Conditions
This is to formally reiterate the applicable warranty terms and conditions governing Dynabook laptops in India, in accordance with company policy.
1. Standard Warranty Period Dynabook laptops carry a warranty of three (3) years and six (6) months from the date of import or production, whichever is applicable.
Prior to purchase, customers, partners, and dealers are required to verify the production/import date from:
• The MRP sticker affixed on the carton box of the product, or
• The official Dynabook warranty lookup portal. https://support.dynabook.com/warranty
2. Sales Beyond 180 Days from Import/Production In cases where a unit is sold by a partner after 180 days from the date of import or production, the available warranty period shall be proportionately reduced and calculated from the original import/production date.
3. Warranty Deviations Any deviation from the stated warranty terms must be approved in advance by Dynabook through a formal Warranty Deviation Letter duly signed by an authorized signatory. No verbal or implied commitments shall be considered valid.
4. Mandatory Product Registration To avail of any warranty service, the end user must ensure that the product is registered with Dynabook within 30 days from the date of purchase.
Dynabook reserves the absolute right to approve or reject any request for warranty extension submitted after the stipulated registration period.
Retention Period
Dynabook laptops must not be retained by National Distributors (ND), Regional Distributors (RD), or Sales Partners for more than six (6) months from the date of import.
Warranty Coverage Limitation
Units retained beyond the permitted retention period shall not qualify for the Standard Warranty.
Warranty Validation Requirement
To ensure eligibility for Standard Warranty coverage, Dealers and Regional Distributors must obtain a formal warranty confirmation letter issued by Dynabook India.
Dynabook’s Rights
Dynabook India reserves the sole and exclusive right to accept or reject warranty claims based on compliance with the above terms and conditions.
This communication is issued for strict compliance and necessary adherence. For any clarification, please feel free to contact us.
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Privacy Notice under European Union’s General Data Protection Regulation
13−October−2022
1. About this notice
We will process your personal data in compliance with every applicable law and any laws that replace them in the future (including the European Union’s General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”)).
In this notice, we provide information based on such laws related to processing your personal data. This notice sets out the basis on which any personal data that you provide to us, or that we obtain about you from other sources, will be processed by us. Please take the time to read and understand this notice.
2. Information about us
For the purpose of data protection law, Dynabook Singapore Pte. Ltd. (“we”, “us” and “our”) is a data controller in respect of your personal data. And we are committed to respecting your privacy.
- Our main office address: 438B Alexandra Road, #06-02, Alexandra Technopark, Singapore 119968
- Our phone number: +65-64193388
- Our email address: grace.wong@dynabook.com
3. Definitions
In this notice:
- Your “personal data” means any data which relates to you and from which you can be identified. It may include contact details, other personal information, or photographs;
- Our “affiliates” means our subsidiaries; and
- “Processing” means any activity or operation that is carried out in respect of your personal data, such as collecting, storing, using, transferring or deleting it.
4. How we collect your personal data and what personal data we collect
We will collect and process the following personal data about you (collected through communications including: writings, face-to-face discussion, phone calls, e-mails, or otherwise). Such information generally includes your name, contact data (e-mail, phone number), company name, address, position and all other personal data which is required to enter into a contract with you and to communicate with you.
In some circumstances, we may be provided such personal data relating to you by the organisation you represent or the organisation that otherwise employs or engages you (“Business Partners”).
This information is necessary in order for (i) the relevant business we provide you or Business Partners or (ii) the relevant business services to be provided to us by Business Partners.
There may be circumstances where the provision of business services to us results in us collecting other types of personal data from you, or us being provided other types of personal data about you from Business Partners. If so, then we will protect such personal data to the same high standards explained in this policy and take any additional steps necessary to ensure we process such personal data in accordance with applicable laws.
5. Purpose and legal basis of processing personal data
We use the personal data that we hold about you for the following purposes:
Establishing and maintaining relationship with Business Partners, Marketing
The legal basis for the processing of your personal data is:
- Performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract in accordance with Art.6 (1)(b) GDPR; or
- Where the processing of your personal data is necessary for the pursuance of our legitimate interests in accordance with Art.6 (1)(f) GDPR (e.g. establishing a business relationship, marketing and networking).
We do not process your “sensitive data” (information about your race, ethnic origin, religion, physical or mental health, political opinions, sexual life, any actual or alleged criminal offences, and genetic and biometric data).
6. Disclosure of personal data to recipients
We may share your personal data with recipients in the situations described below:
- Internal Use for us: Employees of us or our affiliates who are authorised and need to access these data.
- Affiliates: We share your personal data with our affiliates for internal administrative purposes and uses that are consistent with this Notice.
- Service Providers: We share your personal data with third-party service providers who perform services, such as providing data servers, logistics services and payment services on our behalf.
- Business Partners: We may share your personal data with business partners, such as customers or suppliers to the extent this is required for conducting and/or acquiring business with these partners (e.g., exchange of contact details).
- Legal Process and Safety: We may disclose your personal data to legal or government regulatory authorities as required by applicable law. We may also disclose your personal data to third parties as required by applicable law in connection with claims, disputes or litigation, when otherwise required by applicable law, or if we determine its disclosure is necessary to protect the health and safety of you or others, or to enforce our legal rights or contractual commitments that you have made.
- Business Transfers: Your personal data may be disclosed as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets, and could be transferred to a third party as one of the business assets in such a transaction. It may also be disclosed in the event of insolvency, bankruptcy or receivership.
7. Transfers of personal data outside the European Economic Area
The personal data that we collect from you or provided by Business Partners may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, for our affiliates or for one of our suppliers.
Where we transfer your personal data outside the EEA, we will ensure that:
- The recipient destination has been subject to a finding from the European Commission that it ensures an adequate level of protection for the rights and freedoms that you possess in respect of your personal data; or The recipient enters into standard data protection clauses with us that have been approved by the European Commission.
You can obtain more details of the protection given to your personal data when it is transferred outside the EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us in accordance with the information about us above.
8. Storage limit of personal data
We will retain the personal data that we collect about you as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer period is demanded by applicable laws.
9. Your rights
- Access, rectification, erasure, restriction, data portability
- Subject to the statutory requirements, the fulfilment of which must be assessed on a case-by-case basis, you have the following rights:
- Request from us access to your personal data pursuant to Art. 15 GDPR
- You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information.
- Request from us rectification of your personal data pursuant to Art. 16 GDPR
- You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data.
- Request from us erasure of your personal data pursuant to Art. 17 GDPR
- You have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply.
- Request from us restriction of processing pursuant to Art. 18 GDPR
- You have the right to obtain from us the restriction of processing of personal data, when certain legal conditions apply.
- Right to data portability pursuant to Art. 20 GDPR
- You have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain legal conditions apply.
- Right to object
- Subject to the statutory requirements, the fulfilment of which must be assessed on a case- by-case basis, you also have the right to object to the processing of your personal data.
- Where personal data are processed for direct marketing purposes (see section 5 above), you have the right to object at any time to processing of personal data concerning you for such marketing pursuant to Art. 21 (2) GDPR.
- Right to lodge a complaint
- If you have any complaints regarding our privacy practices in the EEA, you have the right to lodge a complaint with your national data protection authority (i.e., supervisory authority).
10. Contacts
Questions, comments and requests regarding this privacy notice are welcome. Please contact us using the information about us above.
Established: 13th October 2022
Chief Information Officer
Dynabook Singapore Pte. Ltd.